

You can absolutely configure Windows to open folders – and all other shortcuts – with a single click, and IIRC one of the knocks against Windows ME was that this was the default option. And it was godawful, along with the “click” noise it made on navigation. (I think it was WinME. I’ve probably suppressed the memory, and rightly so.)
But the long and short of it is if you want consistency between your UI’s in that regard you can indeed have it.
I know the headline is satire, but we all know this is exactly the same kind of half-brained report we’d get from someone who already knows damn well what the problem is and who caused it (i.e., themselves) but think they can weasel out of responsibility by pretending to play dumb.
Don’t tell me any useful information like there’s literally water pouring out of it (becauseyoufloodedthesecondfloorbathroomyoumoron). “Oh, there’s just ‘something’ wrong with it. I don’t understand all that technical mumbo-jumbo, maybe you could just come look?”