You are 1000% correct. This is literally my job. All patience. They so often call themselves stupid to the point they shut down and don’t want to learn. Its sad to see because you know it’s due to being shit upon. I always tell them they know tons of things I have no concept of.
Yeah those lively phones are ass. iPhone se was go to recommend until they got rid of the button option.
Have the benefit of being in person though. If you’re doing it on the phone you’re a different kind of patient.
Man, I just had the dubious pleasure of helping my dad migrate from an iPhone 8 to 12 over the phone. It was a several hour/day affair. He had a different account for iCloud and the app store, and had gotten his account locked on the second. Also, he was going from 256gb to 128gb, so we had to move some stuff to iCloud. Add to that the fact I’m an android user.
We ended up putting my mom’s phone with the camera facing his screen during video calls.
I think his least favorite change was going from touchid to faceid. The screen is a lot bigger, though.
You are 1000% correct. This is literally my job. All patience. They so often call themselves stupid to the point they shut down and don’t want to learn. Its sad to see because you know it’s due to being shit upon. I always tell them they know tons of things I have no concept of.
Yeah those lively phones are ass. iPhone se was go to recommend until they got rid of the button option.
Have the benefit of being in person though. If you’re doing it on the phone you’re a different kind of patient.
I’ve done it over phone many times. I have a system.
I have them read whatever is on screen until I figure out what they’re looking at.
Then I use one of my own devices to follow along, so I have an idea of what they’re seeing, so I can give extremely specific instructions.
This follow along while helping family is 100% why I keep a windows partition.
Man, I just had the dubious pleasure of helping my dad migrate from an iPhone 8 to 12 over the phone. It was a several hour/day affair. He had a different account for iCloud and the app store, and had gotten his account locked on the second. Also, he was going from 256gb to 128gb, so we had to move some stuff to iCloud. Add to that the fact I’m an android user.
We ended up putting my mom’s phone with the camera facing his screen during video calls.
I think his least favorite change was going from touchid to faceid. The screen is a lot bigger, though.