(For people who don’t know, BestBuy is an electronics store that is common in the USA)
This would be in c/ActuallyInfuriating if the consumer protections weren’t as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn’t fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:
Two days ago, I bought a laptop on BestBuy, but they didn’t use UPS like they had in the past, instead they used Doordash 🤦♂️. When I saw that, I wanted to cancel because I didn’t trust fucking Doordash, but it didn’t let me cancel, so I just hoped nothing bad happens.
Oh wow, my gut feeling about Doordash actually predicted the future.
So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that’s him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor’s back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.
Bruh.
Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.
And if you are wonder why I didn’t just go to BestBuy, I live in a car-centric city and I don’t have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.
At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can’t just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.
I wish I could show you the camera footage, but don’t wanna get doxed.
Probably not using ~~best~WorstBuy again, not with this bullshit “Doordash” delivery. What an actual disaster.
Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don’t wanna wait 48 hours.
Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can’t be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an “investigation” with Doordash, whatever that means, and then refund. They said it’s supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I’m guessing by Tuesday end of the day it’s supposed to be resolved?
I mean, I’m giving them 1 week. I’m definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I’m gonna stay on the safe side and 1 week is all I’m giving. I’m really wanting to just file right now, but I’m don’t want to get banned from BestBuy for life just yet, but if they don’t refund within a week, I’m just gonna have to be banned from bestbuy, I guess… 🤷♂️
Gonna update later if y’all are still curious in a few days.
I ordered a laptop from BB for an executive at work, they tried delivering it on a Saturday and texted me about it, offered to deliver elsewhere instead, so I’m like, sure bring it to my house. Then when they get there, it’s a third party delivery service (not Doordash but like it) - woman and her boyfriend - hat out looking for a tip. Umm I didn’t ASK for some weird tip-based delivery service, I thought they were UPSing that shit. I can’t put tips on my corporate card, for laptop delivery fees?! So I looked like the asshole after they booked it across town. Haven’t ordered from Best Buy again, what a terrible customer experience.
Its not a food delivery, you shouldn’t need to tip, they had too high of an expectation. I searched up some youtube videos, they get an average of $20-$25 an hour if completed within the estimated time. Its similar to Amazon Flex, they get paid real money (the only dowside is, they are considered “independent contractors” therefore no healthcare and other benefits, but otherwise, it pays pretty much like a normal job). In contrast, for food delivery, base pay is $2.5 and you should tip like $5 minimum + $1 per mile distance because otherwise they wouldn’t have even minimum wage (or just don’t use the service). When they accept an offer, they can already see the estimated total payout, if they don’t like the amount (eg: if someone didn’t tip for food deliver), they should have just declined it, there is no penalty for rejecting an offer (there is a penalty for accepting, then not completing the order). They saw the whole payout for X number of packages, they shouldn’t have accepted if they didn’t like it. (Not blaming the drivers btw, just saying they should stand up for themselves and not let Doordash bully them)
there is no penalty for rejecting an offer
acceptance rate will get lowered and lower acceptance rate leads to less offers meaning less pay
What I mean is, declining a lot of offers will not (if they obey their own rules, that is) lead to a deactivation. Getting less offers is the equialent of your boss (at a traditional employment) randomly say “hey btw, your pay for tomorrow will be halved”, would you still go to work tomorrow? If you are desparate, maybe, but my point is, at some point, you have to stand up for your self. If you get paid $10/hour, for example, and your just barely have enough to survive, are you gonna work your usual 9-5 shit when you get paid $5/hour for a day?
I’m not blaming drivers, not blaming customers either. Doordash should just outright charge a delivery fee that goes to the driver, instead of this “tipping” BS that confuses both the customer and the drivers, because the vast majority of customers just assumes the drivers get paid like in traditional employment, therefore, believes they don’t need to (customarily) tip. The result is, drivers lashing out at customers, when its really Doordash’s fault for misleading everyone.
meanwhile if my US friends come to australia and try to tip i will angrily tell them where to shove it
tipping is a fucking scourge
Tipping used to be discouraged in the US since it promoted class divisions. Then the civil war happened and there weren’t any slaves anymore and all of a sudden tipping is the greatest thing ever.
Don’t worry about getting banned. They’ll just backlist the card you used and close your account. Easy enough to get around. Send them your video and demand they refund you while you’re on the phone with them. Use the word chargeback liberally. You’ll either get refunded quickly or fuck them, make them get dinged with a chargeback.
Ya, do this! Dont wait a week. Call or March in and demand a refund or you’ll be placing a chrageback. Speak to a manger
Having worked at best buy, I’d say there’s a very small chance the manager can even do anything at this point. They already have such a small level of power. Maybe the store manager, like the manager of the other managers at the store, usually the store locator can do that. They have authority to actually just give away a laptop and eat the cost, maybe they can disable the cheap ass shipping options
Sooooooooo…did doordash prompt you to tip your driver?
There was no option at all. Besides, this isn’t a food delivery (where the pay is shit). You can check on youtube, the payout for package delivery averages from $20-$25 per hour (well other than the fact that they don’t get health benefits like with traditional employment), total payout is shown before they accept, they could’ve just declined.
Call the
bobbiespolice and file a report, using your footage as evidence. If it’s like here, they won’t actually do anything, but you’ll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can’t really do that with a proper report backed by evidence.Edit: sorry. Police.
Just a little PSA for anyone who’s wondering, any retailer that offers you same day delivery of goods is using DoorDash or one of its clones. Apple does same day delivery and I think they use UberEats.
Wtf
I did door dash for a couple months. One of my deliveries was from a parts store to a service center, lmao. At least they left me a tip?
I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear… I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.
Ironically, I never had a “porch pirate”, my neighborhood is pretty chill with that, its not even a rich neighborhood, everyone here is working class. The driver, however, picked up the order from a warehouse like 2 hours away, so I’m assuming he’s not from my city. I had more drivers themselves stealing shit than just random people walking. My neighbor leaves like 5 packages on their doorsteps and didn’t come home til like 2 days later (idk where they went tbh, I don’t really talk to them), the packages were still there. They have packages on their doorsteps like few hours at a time every week, never seen anyone steal it. Maybe because its within sight of my cameras? But like, that didn’t deter that guy that stole my stuff earlier, and judging from the news, thiefs don’t seem to care if there’s a camera, they steal it anyways I guess my neighbood is just that good with not touching other people’s stuff?
The Apple Store will use Lyft for same-day. I had a laptop charger die on me and wasn’t in any position to drive out for a new one. It was sketchy to say the least.
Doesn’t Apple at least make you sign for it?
Oh wait actually nvm, if someone want to steal it, they could just forge the signature. Like: Why don’t these corpos just use a PIN system, god damn it? (rhetorical question, they probably don’t care)
Idk what’s up with these gig apps, I’ve literally never had UPS employee or Fedex employee or anyone working in the Post Office steal, its only these gig apps that have this happen.
I’m pretty sure I had something similar. But I had to sign for it. They literally would not give me my phone without signing for it first.
Even with FedEx it is the same. I knew I was going to miss the delivery so I tried to sign for it ahead of time like I have with other packages in the past. But it would not let me for my Apple package.
Does your FedEx still check signatures? In my area they stopped during it during COVID and never started doing it again. Even on packages that need a direct signature, they’ll leave them without collecting a signature.
This is why I pick up from the store instead.
You should ask Best Buy why a signature was not required
Even if there was a signature required, the driver could just forge it.
I’m sorry, but that’s a dumb argument. The presence of a signature doesn’t imply you accepted a shipment. Even if you know my name, you have no idea how I sign it. It’s trivial to prove a forged signature doesn’t match the one on my license, credit card, lease, etc…
Plenty of companies don’t actually check signatures these days.
What does this even mean? Who would “check”, and why? It makes no sense. If someone says I signed for a delivery or agreed to a contract, I guess they’d confirm the existence of a signature before filing it away, if that’s what you mean… But again, if it wasn’t me, I could easily prove that signature doesn’t match my past signatures and dispute it with my bank or in court. To reiterate: a random delivery person won’t know what my signature looks like.
When you sign for something, they’re supposed to verify your signature against the signature on your ID, credit/debit card, etc. Companies have gotten lazy about this, though. For example, the last time a store asked to see the signature on the back of my credit card was maybe 10 years ago?
Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.
Amazon does that, but then I’m not sure if I can trust if amazon doesn’t just sell something returned after getting used as “new”.
Manufacturer’s websites also doesn’t have a lot of discounts like Bestbuy or Amazon has.
Not sure what place to get stuff from now. Or do I have to bother asking a relative to drive me to a local BestBuy.
I have used B&H for stuff whenever possible for the past few years. Less selection of general tech, but I have been flawlessly happy with the service, returns, shipping, etc.
See if you have a microcenter near you. Not sure about delivery though, but I love that place.
wait, there are microcenters? when did they expand? i only have to drive 3 hours instead of 12 to get to one now and i was just by there last week what am i doing with my life
i only have to drive 3 hours
Americans are so weird 🤔
Maybe that means there used to be one in a city 6 hours away, now there’s one only 1.5 hours away? That’s a pretty huge difference
There’s 29 Microcenters in the USA! One just opened near me.
then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.
then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.
I think you are overestimating how much cops actually care. Most likely, one of these companies just files an insurance claim and that’s it. Maybe if the delivery person does it often they’ll get fired, but I haven’t seen anyone actually going to prison.
How is Doordash cheaper than UPS? Or USPS? Or virtually any other shipping method?
For local deliveries you’re paying for 15 minutes of somebody’s time and a non-commercial vehicle.
It’s only one person, it doesn’t have to be warehoused, stored, scanned, checked, and that one person and their vehicle are both WAY under paid.
With a professional shipping service you need a fractional amount of time of a professional driver, a large corporate truck, a local brick and mortar ship center, staff there, Warehouse equipment, and because it has to change hands several times, it needs to be going pretty quickly. Then another driver and another truck.
For anything but same day? It isn’t
For a same day delivery? It is the cheapest courier service out there since the gig economy is all about pushing every expense onto the workers.
The thing is, the only options I got was same-day for $9.99, or “tomorrow” for free, no other options.
Guess what, the “tomorrow” was actually 2 days later, and they still didn’t bother just using UPS.
UPS or USPS has to pay for health insurance, retirement plans, vehicle maintenance, gas, all kinds of stuff.
With Lyft the driver is responsible for everything, and since there’s lots of people with cars, they can just churn through them. We’re also talking local delivery here not cross country shipping.
Thanks for the warning. I’ve crossed Best Buy of my list of places to shop.
Yeah because you’re totally a 65 year old that buys electronics at Best Buy
The f—?
Get off my lawn, boy
Tbf, in-store is probably fine, just don’t do Online buying and delivery unless you have confirmation that they switched back to normal UPS or Fedex or something.
I mean, what else is shady if they can’t even get proper deliveries. I would avoid them out of principle.
Hmm yea I get it. Btw what electronics stores are you gonna use? I don’t know where to look now.
If you don’t have a Micro Center nearby there’s really not a good choice. Just do Newegg or Amazon and hope for the best.
I miss radio shack and circuit city so bad
cries
And Fry’s waaa. The service was usually bad but if you know what you need they had it. One time thought we got help from a sales lady who was all about "oh that is just right over here… The wife and I bought his-n-hers laptops in the days of windows 98.
Newegg served me well
We have plenty to choose from here in Sweden, so not really an issue for us, but also not really helpful to you either. Sorry! 😬
Microcenter, perhaps.
Yea, I go out of my way to Microcenter, passing several Best Buys.
I stopped shopping at Best Buy in the 1990s when one store asked me to leave. I was writing down some prices so I could do some comparison shopping.
Thanks for the heads up. I have ordered things online from best buy in the past but not again if they’re going to do this shit. I know they’re not reading Lemmy for customer experiences but this is ridiculous and nobody should have to go through that. I think a week of “investigation” is more than generous especially if you have video of the guy stealing your shit. I would also file a police report to really add to the evidence but that’s even more time out of your day and then you have to talk to the cops and explain why the felony theft (at least in my state) that you were the victim of is worth the time it takes for them to get off their asses and stop eating doughnuts for 5 minutes to collect the report. A lot of companies won’t do shit without a police report. The driver is also probably going to be pissed if he gets fired over this and also knows exactly where you live, so having a police report is a good idea if he tries some shit. Not that the police will actually do anything about it, again it just adds to the paper trail.
If you used a credit card you can just chargeback. I’m sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it’s their problem from there.
Also file a police report and let the police identify the thief from video. Then they will get to deal with doordash.
Also file a police report and let the police identify the thief from video.
Not clear enough to identify. Also, cops are highly unlikely to do anything especially if the refund happens and theb I techically wouldn’t be out of pocket for anything (besides the time wasted and mental energy drained on this issue).
The cops definitely won’t do anything, but the paperwork can be useful if Best Buy decides to be worse than usual about it.
Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.
