The people answering your requests are usually not the ones making the anti-consumer policies and they don’t deserve abuse. Sending unsolicited porn material is abuse.
Please remember that customer service is often a shit job with a shit pay that people do because they need a job to afford rent and food and don’t vent your frustration on them.

I do agree, I’m just not surprised it wasn’t done this way at the start and I’m not bothered enough by it to want a change.

AFAIK, arch never pretended to cater to new linux/cli users, I’ve always read it as a recommandation for advanced (or at least comfortable with reading docs and using CLI) users.
My first time using arch required me following the arch wiki for install and when I finally got a working system (I’m as bad at following tutorials as I am at following cooking recipes) the pacman commands were not something I struggled with.
But yeah coming from Debian where I had the gloriously intuitive apt syntax, I get your point.