I’m afraid that in the future, making money online will become impossible or risky due to competition. The reason is that algorithms will only promote corporate content, and AI moderation and algorithms will monitor everything. The dead internet theory is no longer a theory, it’s almost a reality.
Come on, that’s such a horrible take. People love to shit on customer service jobs, or editorial services and cast them aside saying AI will flush them out.
But now try to use a company’s helpline or trying getting a serious piece of literature copyedited and it will be one of the worst experiences you will have. AI technically “does their job”, but it is so shitty.
People on helplines are just reading scripts and following prompts anyway. They’re likely less useful than AI since AI isn’t going to get grumpy because it hasn’t had a Snickers, or be distracted by their plans after work / the hot new staff member in Accounts or whatever.
I’m all on board with AI replacing roles that can be simulated with IF… THEN statements.
Feel free to use the company branded chatbots as your single source of customer service and technical support. I’ve been trying to get them to provide help on so many occasions, but I’ve always needed to be connected to an agent.