i have an old ipad that belonged to my mom, i cannot connect to Apple ID because “verification failed”. I’m trying to do a factory reset on it because it’s mine now and i wanna get it working again, but i have to enter a “restrictions passcode” that no one remembers.
i’m currently trying to restore it by hooking it up to a mac but it just keeps flashing the battery charging symbol and saying “trust this device”. the message quickly goes away and comes back, and i cannot click “yes”.
You’ll probably have to reach out to Apple Support and explain the situation.
Log into iCloud.com with the account that was on that iPad. Go to find my and remove the device from the account. Put the device in DFU mode(google the procedure for that model). Hook it up to your Mac and restore it from finder
sadly, someone threw away the password book and no one knows the old account’s password. i’m trying to restore it via iTunes but it keeps flashing the “trust this device” and going away so i can’t click it
Did you try to reset the Appleid password?
As much as I hate apple. I give them mad props on the ability to lock a device. There should* be a way to hard reset the device. Check Google. Otherwise do what was suggested and give apple a call.
There should be a way to hard reset a device? Yes, there should, and it should be easy and simple. It’s ok if it erases the device, but it shouldn’t be a useless brick without connecting to any company’s servers. Of course, I wouldn’t expect any better from an Apple device, they’re very locked down.
It’s a theft deterent man. If a phone bricks itself when it’s not in your control that’s a very good thing. But second hand use is just more difficult. Two sides of the same coin.
