• grue@lemmy.world
    link
    fedilink
    arrow-up
    55
    ·
    edit-2
    8 days ago

    Subject: your billing statement is now available

    Body: Log on to our website because we couldn’t possibly JUST FUCKING TELL YOU HOW MUCH ELECTRICITY OR WHATEVER YOU USED THIS MONTH DIRECTLY IN THE E-MAIL; no, we’ve got to play fucking games and make you do extra work and stop you from automatically having a record of your shit without having to deliberately log on to the platform we control and download them individually with 30 seconds worth of clicking between each one.

    WTF is even the point of the email if there’s NO USEFUL INFORMATION IN IT?!

    • Raiderkev@lemmy.world
      link
      fedilink
      arrow-up
      7
      ·
      8 days ago

      I’m currently locked out of my electricity provider’s payment site. They kept asking me if my name was on the account when I logged in. I would click yes and then it’d ask for a bunch more information. I managed to get around it and get to bill pay. Eventually they locked me out. Now they want me to call them so they can get more data out of me to sell to data brokers, and on principle, I’m not about that, so I just pay by phone like a boomer with my paper bill now.

    • PeteWheeler@lemmy.world
      link
      fedilink
      arrow-up
      6
      ·
      8 days ago

      Of course not, can’t let the consumers keep an easy paper trail of their bills. That would mean we would be caught on mischarges!

    • supamanc@lemmy.world
      link
      fedilink
      arrow-up
      4
      ·
      edit-2
      7 days ago

      But the website will only show how much you used, if you want to see how much that costs, you have to use our app, which for some reason requires location access, storage access and call access…

    • Sixty@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      3
      ·
      edit-2
      8 days ago

      Oh, not the total owed, but the actual usage graphs. Yeah I only get an annual email containing a recap pretty much at years end for a few services. Otherwise it’s off to the shitty website.

      • pinball_wizard@lemmy.zip
        link
        fedilink
        arrow-up
        3
        ·
        8 days ago

        Otherwise it’s off to the shitty website.

        I’ve been promised that AI will fix all the shitty websites, soon.

    • outhouseperilous@lemmy.dbzer0.com
      link
      fedilink
      arrow-up
      3
      ·
      edit-2
      7 days ago

      Information channels arent for communication.

      They’re for advertising, provocation, and corporate shibboleths of consent.

      Maybe get on board with the 20th century, grandma.