We need to make it illegal to force people to use a chatbot. It’s just a way to create the most frustrating experience possible without even having to pay an Indian call center. It’s the new version of being put on hold for an hour and then getting transferred and put on hold for another hour, someone you can barely understand picking up the phone, and then hanging up on you after you explain what you want and making you call again.
We need to make it illegal to force people to use a chatbot. It’s just a way to create the most frustrating experience possible without even having to pay an Indian call center. It’s the new version of being put on hold for an hour and then getting transferred and put on hold for another hour, someone you can barely understand picking up the phone, and then hanging up on you after you explain what you want and making you call again.